Frequently Asked Questions

Everything you need to know about shopping with FYVA.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

How can I track my order status?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

FYVA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you offer international shipping?

Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to reach more international destinations soon.

What should I do if I receive a damaged item?

If your item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement or refund immediately.